117bet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how 117bet ("we", "us", "the Platform") collects, uses, stores, shares, and protects personal information provided by users ("you", "the Player") of 117bet.bio. It applies to all interactions with the platform, including account registration, deposits, gameplay, customer support communications, and any other use of 117bet's services.

By registering an account or otherwise using the services of 117bet, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use 117bet.

117bet reserves the right to amend this Policy at any time. Updates will be published on this page with a revised effective date. Where changes are material, we will notify registered players by email where reasonably practicable. Continued use of the platform following publication of an updated Policy constitutes your acceptance of the revised terms.

2. Personal Data We Collect

117bet collects personal data through several channels, including directly from you during registration and account management, automatically during your use of the platform, and occasionally from third-party payment providers. The categories of data we may collect include:

• Identity data: Your full name, date of birth, and any government-issued identification documents submitted during account verification procedures.
• Contact data: Email address, mobile phone number, and city or region of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account credentials: Your chosen username and an encrypted representation of your password. 117bet does not store passwords in plain text.
• Financial data: Payment method details sufficient to process deposits and withdrawals, including mobile wallet identifiers for bKash, Nagad, Rocket, and Upay. Full payment credentials are handled directly by the payment provider and are not stored on 117bet's servers.
• Transaction data: Records of all deposits, withdrawals, bonus claims, and betting or gaming activity associated with your account, including timestamps and amounts in BDT.
• Technical data: IP address, device type and model, browser type and version, operating system, time zone, and session duration. This data is collected automatically when you access the platform.
• Usage data: Pages visited, games played, search queries made within the platform, links clicked, and other behavioural data generated during your sessions on 117bet.
• Communications data: Records of correspondence between you and 117bet's support team, including the content of support tickets, live chat sessions, and email exchanges.

3. How We Use Your Personal Data

117bet uses the personal data it collects for the following purposes, each of which has a lawful basis:

• Account management: To create, maintain, and manage your 117bet account, including verifying your identity, enforcing the 21+ age requirement, and enabling you to log in and use the platform.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records.
• Game and service delivery: To provide access to casino games, live dealer tables, crash games, slots, and sports betting markets including cricket (BPL, IPL, T20 World Cup), and to personalise your in-platform experience.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited activities. This includes automated risk-scoring processes.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and cool-off requests made by players.
• Customer support: To respond to your enquiries, resolve account issues, and maintain records of support interactions for quality assurance purposes.
• Legal compliance: To fulfil any obligation imposed by applicable law, including responding to lawful requests from competent authorities.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have not opted out of such communications. You may withdraw consent at any time by contacting [email protected].
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, functionality, and user experience of 117bet.

4. Sharing of Personal Data

117bet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data with the following categories of recipients only to the extent necessary to provide our services or comply with legal obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, and any other payment service providers used to process your transactions. These providers receive only the data required to execute and confirm payment instructions.
• Identity verification services: Third-party providers used to verify the authenticity of documents you submit during account verification. These providers act under strict data processing agreements and are prohibited from using your data for any other purpose.
• Game content providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive technical session data required to deliver and audit game outcomes. These providers do not receive your full personal profile.
• Legal and regulatory authorities: Where required by applicable law or by a valid order from a competent authority, 117bet may disclose personal data to law enforcement agencies, regulatory bodies, or courts. We will notify you of any such disclosure to the extent permitted by law.
• Fraud prevention networks: Aggregated, anonymised risk signals may be shared with anti-fraud organisations to help protect the broader online gaming ecosystem.
• Service providers: Companies that provide operational services to 117bet (such as hosting, analytics, and customer support software) may have access to your data in the course of providing those services. All such providers are bound by contractual data processing obligations consistent with this Policy.

Any third party that processes personal data on behalf of 117bet is required to implement appropriate technical and organisational security measures to protect that data.

5. Cookies and Tracking Technologies

117bet uses cookies and similar tracking technologies to operate the platform effectively, remember your session preferences, and analyse how the site is used. The types of cookies we use include:

• Strictly necessary cookies: These are required for the platform to function. They enable you to log in, maintain your session, and navigate between pages. These cookies cannot be disabled without impairing core site functionality.
• Functional cookies: These remember your preferences, such as your preferred language or game lobby view, so you do not need to reconfigure them on each visit.
• Analytics cookies: These collect anonymised data about how visitors use the platform — such as which pages are visited most frequently and where users encounter errors. This data helps us improve 117bet's performance and user experience.
• Security cookies: These support our fraud detection systems by helping us identify unusual or suspicious activity patterns linked to a session or device.

You may configure your browser to block or delete cookies. Please be aware that blocking strictly necessary cookies will prevent you from logging in and using the platform. Blocking other cookie categories may affect the personalisation and performance of your experience but will not prevent basic site access.

6. Data Retention

117bet retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and financial record-keeping obligations. Our general retention guidelines are:

• Active account data: Retained for the full duration of your account's existence on the platform.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practices.
• Identity verification documents: Retained for a minimum of five years from the date of account closure or the date the document was submitted, whichever is later.
• Support communications: Retained for three years from the date of the last interaction, to support ongoing dispute resolution and quality assurance.
• Marketing data: Retained until you withdraw consent or request deletion, whichever occurs first.
• Technical and usage logs: Typically retained for 12 months in rolling logs, unless a specific investigation requires longer retention.

Upon account closure, 117bet will anonymise or securely delete personal data that is no longer required, subject to the retention periods stated above.

8. Third-Party Services and Links

The 117bet platform may reference or integrate with third-party game studios and payment providers in the course of delivering its services. These third parties operate under their own privacy policies, which 117bet does not control. We recommend that you review the privacy policies of any third-party service you interact with directly, including your mobile wallet provider (bKash, Nagad, Rocket, or Upay) and any game provider whose studio interface you access.

117bet is not responsible for the data practices of third parties whose services are integrated into or linked from our platform.

9. Protection of Minors

117bet's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered on the platform or submitted personal data to 117bet, please contact us immediately at [email protected]. Upon confirmation, we will take prompt steps to close the account and delete the associated personal data.

Parents and guardians are encouraged to make use of available parental control tools and internet filtering software to prevent minors from accessing online gambling platforms, including 117bet.

10. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 117bet handles your personal data, please contact our support team. We are committed to resolving privacy-related queries promptly and transparently.

Contact us at: [email protected]

Please include your registered username and a clear description of your query or complaint. We aim to acknowledge all privacy-related requests within 3 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 14 business days.